Roll & Hill
Quotation & Order Specialist
New York City
Roll & Hill is seeking a detail-oriented Quotation & Order Specialist to connect business partners with internal teams to join our New York City based sales team. In this role, you will convert project inquiries into accurate quotations and manage orders while maintaining relationships with contract & commercial clients, lighting representatives and distributors, and wholesale partners.
Primary Responsibilities
Quote Development & Order Management
- Prepare detailed, accurate quotations for lighting distributors, FFE Procurement partners, and wholesale showrooms for lighting and furniture projects based on architectural specifications, project documents, and technical requirements.
- Review and interpret client materials, including schedules, floor plans, specifications, and scope documents, to determine appropriate product solutions in collaboration with sales leadership.
- Apply pricing strategies that balance competitiveness with profitability while adhering to company guidelines and partner agreements.
- Process and track orders from quote acceptance through fulfillment, ensuring accuracy at each stage.
Customer Communication & Support
- Serve as primary contact for contract clients, lighting representatives, and wholesale partners throughout the quotation and order process.
- Proactively obtain project-specific information, certifications, technical data, and approvals needed to advance projects.
- Provide responsive technical support and product guidance to address customer questions and requirements.
- Maintain consistent, professional communication that builds trust and supports long-term partnerships.
Cross-Functional Coordination
- Collaborate with purchasing, logistics, and production teams to ensure seamless order execution and on-time delivery.
- Coordinate with sales leadership to align on quote strategies, special pricing, and project priorities.
- Maintain organized records of quotes, orders, correspondence, project documentation and sales pipeline.
- Stay current on product specifications, pricing updates, lead times, and company processes to deliver informed service.
Lead Capture & Pipeline Support
- Document and track incoming project inquiries and quote requests in CRM systems.
- Follow up on outstanding quotes to advance opportunities through the sales pipeline.
- Provide the sales team with updates on quote status, customer feedback, and project timelines.
Success in This Role Means
- You have a meticulous attention to detail, and excel at both written and verbal communication
- Delivering accurate, timely quotes that help secure projects and satisfy customer expectations
- You have a thorough working knowledge of reading lighting schedules.
- Building strong working relationships with external partners and internal teams through reliable communication
- Contributing to smooth project execution by proactively addressing requirements, potential obstacles, and working with internal stakeholders to navigate challenges.
- Supporting revenue growth through attention to detail, follow-through, and excellent customer service.
Experience
- 3 - 5 years in a quotations role, lighting industry preferred in a B2B environment
- 2 - 3 years in a customer service-related role, with a preference for the lighting industry in a B2B environment.
- Associate degree in a technical or business-related field
- NetSuite or similar CRM tool familiarity.
- Knowledge of electrical codes and practices
- Microsoft Office proficiency, Google Suite proficiency
Roll & Hill is an Equal Opportunity Employer.
Job Type: Full-time,100% on-site, New York, NY
Salary Range: $60,000-$80,000 per year
Apply today by sending your resume to [email protected]