Targetti USA Inc.
Customer Service & Inside Sales Support
Costa Mesa, California
| Job Title | Customer Service & Inside Sales Representative |
| Employment Type | Full-Time |
| Location | Targetti USA Headquarters – Costa Mesa, California (On-Site Position) |
About Targetti USA:
Targetti USA is a leading provider of high-quality architectural lighting solutions, offering Italian design and innovation tailored for the North American market. We are passionate about design, committed to service excellence, and driven by collaboration and creativity. As a growing company, we’re looking for talented individuals who want to grow with us and help shape inspiring spaces through light.
Position Objective:
The Inside Sales & Customer Service Support role is responsible for ensuring exceptional customer experience and seamless internal coordination across the sales and order fulfillment process. This position supports a designated sales territory by managing inbound inquiries, processing orders and quotations, and acting as a key liaison between customers, regional sales teams, and internal departments. The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.
Position Responsibilities:
Territory & Customer Support
- Serve as the primary point of contact for a designated sales territory
- Respond to inquiries from the Regional Sales team and customers with urgency and accuracy
- Provide pre- and post-sale support to customers, including product information and issue resolution
- Assist with customer questionnaires and coordinate timely responses
- Monitor and follow up on high-priority and aging orders to ensure timely delivery and satisfaction
Order Management & Processing
- Review and vet incoming orders for accuracy (codes, pricing, BOM, commission, etc.)
- Process vetted sales and sample orders in SAP, ensuring a minimum of two entries per week
- Manage the full order lifecycle—from quote to shipment—by coordinating with internal teams
- Run SAP transaction VA05 to verify order accuracy, programming, and invoicing status
- Track and follow up on sample orders; ensure samples meet quality standards and are returned or invoiced appropriately
Quoting & Project Take-Offs
- Perform lighting take-offs from building/project drawings
- Create drawing markups using Bluebeam Revu or Adobe
- Generate formal quotations in Pivotal within 48 hours, including fixture layouts, counts, IDs, and BOMs
System & Inbox Management
- Monitor and manage USA Orders and USA Quotes inboxes; route inquiries to appropriate team folders
- Prioritize and schedule inbound communications; respond via phone and email in a timely manner
- Use SAP and other internal systems to pull necessary data (invoices, proformas, tracking info, packing slips, etc.)
Reporting & Documentation
- Review Google ESD reports daily; communicate estimated ship dates as needed
- Monitor custom order reports (13 & 14); coordinate with Planning and Engineering to ensure timely part numbers and SAP updates
- Assist with accounting and sales reporting tasks
- Prepare and run reports for sales meetings
Continuous Improvement & Team Support
- Participate in training for new and current team members
- Continuously develop product and industry knowledge
- Support cross-functional collaboration to improve workflow and customer satisfaction
Additional Duties as Assigned
Take on ad hoc tasks and responsibilities as needed to support team objectives and company operations. These may vary based on business needs and management direction.
Physical Demands
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
The responsibilities listed above are not exhaustive. Your duties may evolve, and additional responsibilities may be assigned as needed without prior notice.
Position Qualifications:
Education & Experience
- Associate degree or equivalent work experience required
- 3+ years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry
- Previous experience in the architectural lighting industry is highly valued but not required
Location Requirement
Must be able to report to the Costa Mesa office daily
Technical Skills
- Proficient in Microsoft Office (Excel, Word), Adobe Acrobat, and Pivotal
- Strong general PC/computer skills
- Bonus (not required): Experience with SAP, AGI, AutoCAD, Photometric ToolBox, and Bluebeam Revu
Professional Traits
- Self-motivated, proactive, and detail-oriented
- Strong sense of urgency and ability to work independently and as part of a team
- Excellent follow-up, organizational, and multitasking skills
- Fast learner with the ability to adapt quickly in a dynamic, fast-paced environment
Communication & Interpersonal Skills
- Fluent in English; Italian is a plus
- Strong people skills with a professional and approachable demeanor
- Positive attitude and a passion for delivering exceptional customer service
Compensation and Benefits:
- Compensation will be commensurate with the candidate’s experience and education, as this role is open to a range of skill levels
- Health Insurance: Employee HMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
- Dental Insurance: Employee DHMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
- Vision Insurance: 100% paid by Targetti
- Life Insurance (paid by Targetti) with option to purchase additional coverage
- Additional Health Resources through United Healthcare (fees may apply)
- Flexible Spending Account (FSA) option for healthcare and dependent care expenses
- 401(k) Profit Sharing Plan with match
- Time Off Benefits
- Professional Development
Additional Information:
All applicants must have legal authorization to work in the U.S. at the time of application.
Targetti USA, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law.
Employment with Targetti USA, Inc. is contingent upon the successful completion of a background check. The company reserves the right to verify the accuracy of all information provided by candidates during the hiring process. All screenings will be conducted in accordance with applicable federal, state, and local laws.
The first 90 days of employment will serve as a probationary period to assess mutual fit and performance in the role.
Targetti USA, Inc. is an at-will employer. This means that employment is voluntary and may be terminated at any time, with or without cause or notice, by either the employee or the company, in accordance with applicable laws.
Apply today by sending your resume to [email protected]