Elite Lighting
Lighting Technical Support Representative: Commerce, California
We're thrilled to welcome you to Elite Lighting where opportunities abound in our dynamic and competitive industry. Join us on a journey where innovation meets enthusiasm, and where your skills are the key to unlocking success.
At Elite Lighting, we believe in not just having employees, but a community. That's why we make sure to express our gratitude through our special Employee Appreciation Lunches – a time to celebrate achievements, share stories, and create memories together.
Education is a priority for us, and we're committed to fostering advancement in individual learning. Whether it's through workshops, courses, or mentorship programs, we're dedicated to helping you grow both personally and professionally.
But it's not just about work – it's about the joy that comes with it. We've assigned dedicated staff members to support you in maximizing your individual performance and, of course, finding joy in what you do.
Come join us at Elite Lighting – where your career takes flight, appreciation is a tradition, education never stops, and joy is a daily goal. We can't wait to have you as part of our vibrant family!
Elite Lighting, the manufacturer of LED lighting headquartered in City of Commerce, is seeking a motivated and diplomatic certified candidate as Lighting Technical Support Representative to assist the company to monitor, diagnose and troubleshoot all incoming issues with Elite`s products. The Lighting Technical Support Representative must be familiar with all types of lighting (especially LED lighting) as well as be familiar with electrical configurations. Interested individuals should apply by emailing a resume to: recruiter@iuseelite.com
Responsibilities:
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Monitor, diagnose, and troubleshoot all electrical systems and products over the phone, by email and in-person, prioritizing urgent requests (those with strict job deadlines)
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Assist our internal teams with any electrical technical support questions/issues.
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Assist with creating installation sheets and line drawings.
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Occasionally, may travel to jobsites to help resolve issues and complete reports after jobsites that outline resolutions and recommendations that tackle the root cause.
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Schedule training aimed to inform internal and external customers about products.
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Maintain records for work assigned, jobs addressed, and work completed in a neat and organized manner, use CALL.E for logging customer issues.
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Demonstrate familiarity with Lutron drivers, master controls, dimming, and LED driver to LED board basic configurations.
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Maintain tools, parts, equipment, and supplies in clean and safe condition.
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Comply with all policies and procedures (e.g. customer service, safety, usage and handling of hazardous or restricted material)
Qualifications:
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Bachelor`s degree in Electrical Engineering or related fields.
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Excellent written and verbal communication skills
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Minimum of two years’ experience in general electrical service work (residential and/or commercial, retail) preferred.
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Must have some field-installation experience.
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Good computer skills and the ability to monitor, navigate and utilize equipment operating systems.
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Must hold Electrical License and/or Certification.
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Familiarity with Solid Works (this is a plus)
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Knowledge of the use of power tools (required)
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Some knowledge in DMX systems.
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Familiarity with reading and interpreting wiring schematics.
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Knowledge of National Electrical Code (NEC)
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Ability to read and understand schematic, electrical, mechanical, and architectural drawings.
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Ability to lift product up to 30 LBS occasionally.
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Related work experience: 2 years (Preferred)
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Microsoft Office (Word, Excel): 2 years (Required); Outlook: One year (Preferred)
Work location:
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Commerce, CA
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Work is Monday to Friday from 7:30 AM to 5:30 PM
Benefits:
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Low-cost Health, Dental, Critical Illness, and Vision insurance
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Group 401(k) eligibility
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Life insurance
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Employee discount
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Employee assistance program
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Yearly Performance-based bonus
Pay: starting from $65,000+
Interested individuals should apply by emailing a resume to: recruiter@iuseelite.com
