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Career Opportunity: Customer Service Project Manager


SCI Lighting Solutions

Irvine, CA

Position overview:

A Customer Service Project Manager is responsible for managing and processing a variety of project orders for lighting distributors working closely with our Manufacturer and Sales team. An emphasis should be placed on establishing relationships with our manufacturers and customers. A strong background in Customer Service Project Management is required along with a Bachelor’s Degree in Business.

DUTIES & RESPONSIBILITIES

  • This individual should ensure the  electrical distributor receives the highest level of customer service through expert project management.
  • Possess the ability to plan, document, submit and oversee all aspects of multiple project orders. Coordinate details between the electrical distributor, manufacturer and SCI Sales & Specifications teams in a helpful and efficient manner.
  • Maintain a heavy order, email and call volume while maintaining a collaborative and professional  
  • Formulate product  options to meet specifications, budgetary requirements and achieve shipment deadlines. 
  • Provide post-sales support and   
  • Responsible for arranging and filing supporting documents.
  • Participate in continued product training and attend industry events and meetings as necessary.

SKILLS & PROFICIENCIES

  • Should have a complete and thorough understanding of all of the SCI product lines, LED and lighting control technology, pricing structures, and terms and conditions of sale.
  • Possess the aptitude to maintain systems and product knowledge.
  • Possess the ability to collaborate and present effectively in group settings.
  • Should be adept at managing tasks and timelines to meet evolving client needs and strict deadlines without compromising quality or superior service.
  • Experience working with other Lighting and Controls Companies.
  • Possess strong organizational, communication and interpersonal skills which will help the individual coordinate among different divisions.

TIMING
Interview Process (1-2 weeks)
Start Date -TBD


COMPENSATION & BENEFITS

SCI will provide a comprehensive compensation package commensurate with your experience and qualifications. SCI also offers a 401k program, profit sharing & bonus programs, SCI offers a competitive Health Insurance Program, which includes Dental and Vision.

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