Delta Light Group, LLC
ICT Support Engineer
Miami, Florida
As an ICT Support Engineer, you will play a critical role in maintaining the functionality, security, and efficiency of our organization’s IT infrastructure. You will provide responsive technical support to end-users, troubleshoot hardware and software issues, and contribute to the overall IT operational excellence.
Key Responsibilities
Hardware & Software Support
- Set up and configure client devices using Microsoft Intune, ensuring optimal performance and compliance.
- Troubleshoot and repair hardware issues, software malfunctions, and networking problems.
- Maintain patch cabinets, routers, switches, and hubs.
- Proactively monitor and manage client devices via Intune, addressing vulnerabilities as they arise.
- Provide support for the Microsoft 365 environment, including Teams, SharePoint, Azure, Intune, and Defender.
- Utilize PowerShell scripting for automation and system management tasks.
Helpdesk & User Support
- Efficiently manage and prioritize IT support tickets using the company’s ticketing system.
- Respond promptly to support requests, delivering on-site and remote assistance as needed.
- Diagnose and resolve hardware, software, and network issues.
- Deliver end-user training on software applications and IT best practices.
- Maintain a comprehensive knowledge base of common issues and solutions.
- Document incidents, solutions, and system changes accurately.
- Provide excellent customer service with a user-first mindset
Security Monitoring
- Monitor systems for security threats and vulnerabilities.
- Apply and maintain IT security protocols and best practices.
- Collaborate with the security team to resolve threats and maintain a secure IT environment.
Network Management
- Configure and troubleshoot network devices, including routers, switches, and firewalls.
- Monitor and ensure stable network connectivity and performance.
- Work with network administrators to enhance and optimize network infrastructure.
Required Experience & Skills
- Experience: Minimum of 4 years in a similar ICT support role.
- Education: Bachelor’s degree in Information Technology, Computer Science, or related field.
- Technical Proficiency: Strong knowledge of IT hardware, software, and networking principles.
- Tools & Platforms: Hands-on experience with Microsoft Intune, Microsoft 365, PowerShell, and remote support tools such as Teams and TeamViewer.
- Problem-Solving: Strong analytical and troubleshooting skills.
- Communication: Excellent written and verbal communication skills in English.
- Interpersonal Skills: Ability to work effectively with users at all levels, providing clear guidance and support.
- Time Management: Able to prioritize tasks, manage workloads, and meet deadlines.
- Mindset: Self-driven, eager to learn, results-oriented, and resilient.
- Travel: Willing and able to travel up to 25% of the time.
Apply today by sending your resume to vanessa.sarabia@deltalightgroup.com