ANP Lighting
Customer Service Representative: Montclair, California
Company Overview:
ANP Lighting, a legacy of excellence since 1985, stands at the forefront of the lighting industry. We pride ourselves on innovation, exceptional customer service, and unwavering commitment to delivering high-quality products. As a distinguished manufacturer, we offer an expansive range of LED decorative architectural lighting, including luminaires, bases, poles, and bollards. We are recognized as the leading manufacturer of RLM fixtures and mountings in the industry. Our designs light up numerous settings, from urban centers to historical neighborhood restorations, sporting venues, hotels, and universities.
Position: Customer Service Representative
Key Responsibilities
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Efficiently manage and monitor sales orders within the plant and communicate cohesively with sales representatives and customers via phone and email.
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Deliver exemplary customer service, addressing inquiries, concerns, and complaints across multiple platforms (phone, email, chat).
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Investigate and ensure the satisfactory resolution of customer complaints, always prioritizing a positive customer experience.
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Partner with diverse teams such as sales, finance, and logistics to address customer concerns and guarantee prompt order delivery.
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Process shipping claims and coordinate tracking through UPS, FedEx, and other carriers.
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Formulate and implement customer claim protocols.
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Stay abreast with detailed knowledge of company offerings and policies to provide customers with accurate and timely information.
Qualifications and Skills Required
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Prior experience in the Lighting or Electrical Industry is highly desirable.
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Outstanding phone etiquette and communication prowess.
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Proficient in Microsoft Office (particularly Excel and Word) and MAS90/Sage or similar ERP system.
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Skilled in data entry and order processing.
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Customer satisfaction-centric mindset.
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Ability to multitask and handle assorted office tasks as necessary.
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Proficiency in research and problem-solving.
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Physical stamina: ability to navigate level surfaces to a secondary plant and climb 2nd story stairs (no elevator access). Moderate to extensive keyboard use expected.
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Detail-oriented and focused approach.
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Team collaborator.
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Adherence to strict timelines is crucial.
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Must be available for an 8:00 am to 4:30 pm shift.
If you have a passion for lighting, an eye for innovation, and are ready to be a part of a legacy brand with a strong market presence, apply now to be our Customer Service Representative.
Competitive compensation & benefits package: Please contact jobs@anplighting.com.
