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Customer Service Representative

Customer Service Representative:  Chicago, IL

Objective/Job Summary:

To provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. To initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports, as well as daily and monthly sales totals. Coordinates and handles difficult and/or unusual situations between customers and sales agencies. Properly communicates and enforces the company’s policies and procedures with all outside contacts.

Job Duties:

  • Respond to incoming queries from agents and customers.
  • Answer telephone and emails and route to appropriate individual.
  • Receive process and verify the accuracy of customer quotes, orders and returns according to established departmental policies and procedures.
  • Set up and maintain customer files.
  • Initiate required action for response to customer service requests for changes to existing quotations and orders, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Make outbound contact via telephone and email when required to provide customers with timely and accurate information.
  • Receive process and fulfill customer requests for literature and samples.
  • Track shipments and provide customer with BOL number and Proof of Delivery information.
  • Provide product and/or service information to assist customers in making a decision about a product to specify and/or buy.
  • Work closely with the credit department to resolve disputed credit items.
  • General filing

Required Education and Experience

  • High school diploma or GED equivalency
  • Minimum two years’ experience working in the specification grade lighting industry in any of these departments: Customer service, project management, quotations.
  • Excellent communication and organizational skills as well as a friendly and outgoing personality
  • Excellent computer skills including proficiency in Excel and Outlook and any MRP/ERP software
  • Ability to work under pressure and handle a multi-task work environment
  • 5 years of customer service

Competencies and Skills Required:

  • Customer Focus
  • Problem Solving/Analysis
  • Time Management
  • Communication Proficiency – written and verbal
  • Teamwork and Cooperation Orientation
  • Technical Capacity defined as ability to learn company’s product catalog.
  • Must possess a strong sense of priorities.
  • Ability to Multi-task
  • Documentation Skills
  • Quality Focus
  • Strong Organizational Skills
  • Must work well under pressure
  • Excellent computer skills including proficiency in Microsoft Word, Excel and Outlook.

Other tasks/duties include working on the assembly line at least one day per week for the first three months of employment

Preferred Skills and Experience

  • Previously worked in the lighting industry
  • Experience with lighting schedules and product specification sheets

Position Type and Expected Hour of Work:

This is a full time positon. Days and hours of work are Monday through Friday. 7:30 AM – 4:00 PM

Immediate Supervisor: General Manager

Interested to learn more? Please email a resume in confidence to employment@Kurtzon.com

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